After-Sales Service

CHENYUA’s service system covers the whole process: requirement consultation, design, production, delivery and after-sales, putting customers’ interests first.

1.Introduce product performance and offer technical support.
2.Resolve complaints promptly and keep improving quality.
3.Conduct on-site visits, understand needs, and recommend cost-effective, high-quality products.

Complaint Submission

Customers may file complaints if products do not meet delivery standards. Please provide:

1.Type, model & quantity
2.Complaint details
3.Purpose of purchase
4.Working conditions
5.Issues encountered
6.Required solution (return, replacement or compensation)

Submitting
dissatisfaction

After confirming dissatisfaction belong to processing range, please send us contact information and propose treatment scheme that hope to get.

Treatment schemes against Dissatisfaction

1.Making an investigation report against dissatisfaction

2.Approving the investigation report against dissatisfaction

3.Sending out the investigation report against dissatisfactio

Summary & Improvement

1.Analyze complaint causes, define improvement measures and track correction results.
2.Train and hold accountable staff responsible for negligence.
3.Upgrade manufacturing equipment and processes.
4.Improve quality management system.

Principles of Handling Complaints

1.Verify products are manufactured by us.
2.Minimize losses for both parties.
3.Comply with national standards; if none, follow contract standards.